Terms and Conditions

Welcome to Ucuuba Store!

These terms and conditions outline the rules and regulations for the use of Ucuuba's Website, located at https://ucuubastore.com.au.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Ucuuba Store if you do not agree to take all of the terms and conditions stated on this page.

General Information

Ucuuba is an online store offering Colombian beauty products, hats, and jewelry for customers in Australia. All products are handmade or carefully sourced, ensuring high quality and authenticity. Prices are displayed in Australian dollars (AUD) and include GST where applicable.

Orders and Payments

Orders can be placed through our website, and payments must be made in full at checkout. We accept credit/debit cards, PayPal, and other secure payment methods. Once an order is confirmed, cancellations or modifications may not be possible. Please contact us immediately for assistance.

Shipping & Delivery

We offer shipping within Australia only. Orders are processed within 2-5 business days and delivered via trusted courier services. Shipping costs are calculated at checkout and may vary based on location. Ucuuba is not responsible for delays caused by shipping carriers or unforeseen circumstances. Please review our Shipping Policy for more information.

Returns, Exchanges & Refunds

We want you to love your purchase! If you experience any issues, please refer to the following:

Returns & Refunds

• Beauty products: Due to hygiene reasons, we do not accept returns or refunds unless the product is faulty or damaged.

• Hats & Jewelry: Returns are accepted within 7 days of receiving the product, provided the item is unused, in original packaging, and in resellable condition.

• Refunds will be processed once the returned item is inspected and approved. Shipping costs are non-refundable.

Exchanges

We offer exchanges for hats and jewelry within 7 days of delivery. The customer is responsible for return shipping costs unless the item is defective.

Please review our Returns & Refunds Policy for more information.

Product Quality & Disclaimer

• Many of our products are handcrafted, meaning slight variations in color, texture, or size may occur. These are natural characteristics and not defects.

• Beauty products contain natural ingredients, and results may vary by individual. Always check ingredient lists for allergies before use.

Intellectual Property

All content on this website, including logos, images, product descriptions, and designs, is the property of Ucuuba and cannot be copied or used without permission.

Limitation of Liability

• Ucuuba is not liable for any allergic reactions, misuse of products, or damages resulting from improper use. Customers should follow product instructions carefully.

• We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Privacy & Data Protection

• We respect your privacy and protect your personal information. Any details collected during transactions are used solely for order processing and marketing (if consented).

• We do not sell or share customer data with third parties.

  Please review our Privacy Policy for more information.

Changes to Terms & Conditions

Ucuuba reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.

Contact Us

For any inquiries or assistance, please contact us at support@ucuubastore.com.au

By using our website and making a purchase, you agree to these Terms and Conditions. Thank you for supporting Ucuuba!