Privacy Policy

Effective Date: 20/02/2025

Welcome to Ucuuba. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and purchase our products. We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect

When you use our website, we may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping/billing address, and payment details when you make a purchase.

• Account Information: If you create an account, we collect login credentials and purchase history.

• Browsing Data: IP address, browser type, pages visited, and other analytics to improve our services.

• Communication Data: When you contact us via email, social media, or customer support, we collect your messages and contact details.

How we use your information?

We use the collected data for the following purposes:

• To process and fulfill orders, including shipping and customer service.

• To communicate with you about your purchases, promotions, and updates.

• To enhance and personalise your shopping experience on our website.

• To improve our website, security, and customer service.

• To comply with legal and regulatory obligations.

How We Protect Your Information

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online platform is entirely risk-free, and we encourage customers to use strong passwords and keep login details confidential.

Payment Security

All transactions on Ucuuba Store are securely processed through trusted third-party payment providers. We do not store or have direct access to your payment card details.

Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

• Service providers (e.g., shipping companies, payment processors) to complete your order.

• Legal authorities if required to comply with laws or legal processes.

Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. These help us analyse website traffic, remember preferences, and provide targeted marketing. You can manage or disable cookies in your browser settings.

Third-Party Links

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data.

• Opt-out of marketing emails by using the unsubscribe link.

• Request details on how we use and store your information.

To exercise these rights, please contact us at support@ucuubastore.com.au.

Legal Disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a court orders or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

Contact Information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@ucuubastore.com.au.