Shipping Policy

At Ucuuba, we are committed to delivering your beauty products, handcrafted hats, and jewelry safely and efficiently across Australia. Please read our shipping policy to understand our delivery process, estimated timeframes, and costs.

Shipping Locations

We proudly offer Australia-wide shipping and also provide international shipping to select countries. If you're ordering from outside Australia, simply select your country at checkout to calculate shipping costs. If your location isn’t listed or you’d like more details about shipping rates, feel free to contact us for assistance. We’re happy to help!

Processing & Delivery Time

• Order Processing: All orders are processed within 1-5 business days after payment confirmation.

• Standard Shipping: Estimated delivery within 5-10 business days after dispatch.

Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, customs import processes, public holidays, or carrier delays.

Some of our products may occasionally be temporarily out of stock due to high demand. These items are restocked on a monthly basis through our regular supply shipments. If you purchase an item that is currently unavailable, your order may require additional processing and delivery time. We will keep you informed of the expected shipping timeframe and guarantee that your order will be fulfilled as soon as the product becomes available. We appreciate your patience and understanding, and we are committed to ensuring that every order is delivered safely and reliably.

Shipping Costs

• Standard Shipping: Flat rate of $12.50 AUD (free shipping on orders over $200)

• Shipping costs are calculated at checkout based on your selected delivery method.

• International Shipping: If you're ordering from outside Australia, select your country at checkout to calculate shipping costs, as they may differ depending on your country.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.

Undeliverable Packages

If a package is returned due to an incorrect address or failed delivery attempts, the customer will be responsible for reshipping costs.

Contact Us

For any shipping-related inquiries, please contact us at support@ucuubastore.com.au or via our contact form.

Thank you for choosing Ucuuba – We appreciate your support!